Frequently Asked Questions
  • What are your hours of operation?
  • AdvaCare Systems is available 24 hours a day, seven days a week- including all holidays.
  • How quickly can you deliver?
  • Our goal is within 4 hours.
  • Are you a Medicare, Medicaid or Insurance provider?
  • Yes, we have qualified support personnel who can answer any verification questions Weekdays from 8:00 AM to 5:00 PM (Central Standard Time). Call us toll free: 888-233-7677.
  • How do we figure out how to use your products?
  • Our expert technicians will provide training on all of our equipment to caregivers and family members.
  • Do you work directly with individual consumers, or only with facilities and medical institutions?
  • We work with everyone including individuals, hospices, home care, long-term care facilities, rehabs and hospitals.
Frequently Asked Medicare Questions
  • Can Medicare benefits be used to cover the cost of the equipment?
  • Yes, however we have to qualify the beneficiary for Medicare coverage for each piece of equipment ordered. Please note that Medicare does not cover full electric equipment. In order to qualify the patient for Medicare coverage, we would need all of the patient’s insurance information, an order from the primary care physician and a copy of the supporting clinical documentation to begin the qualification process.
  • Who submits the bills to Medicare?
  • If the equipment supplied to the beneficiary qualifies for Medicare coverage, we will set up delivery and submit the claim to Medicare. Medicare will reimburse us 80% of the Medicare allowable and the remaining 20% will be the beneficiary’s responsibility. Most supplemental plans will cover the remaining 20%.
  • Will Medicare cover the full cost?
  • Medicare only covers 80% of the rental fee; the remaining 20% is the beneficiary’s responsibility. Most supplemental (secondary) insurance plans will cover the remaining 20%.
  • Can you bill Medicare for patients in nursing homes?
  • No, but we can bill the nursing home directly for any equipment supplied to their residents.
  • Will Medicare cover specialty mattresses?
  • Yes, but we have to qualify the beneficiary for Medicare coverage before we can arrange any deliveries.
  • Will Medicare cover bariatric equipment?
  • Yes, but we have to qualify the beneficiary for Medicare coverage. The beneficiary must weigh at least 350 lbs, in addition to needing a qualifying diagnosis for each piece of equipment.
  • Will Medicare cover oxygen home therapy?
  • Yes, if the beneficiary qualifies. We will need documentation that shows the beneficiary had a face to face visit with the ordering physician no more than 30 days prior to the delivery and the SAT test must have been performed by either the ordering physician, a Part A provider or a Medicare approved diagnostic provider.
  • Do you accept Medicare Advantage Plans, Medicare HMO groups?
  • We accept traditional plans and will have to verify what Advantage plan the beneficiary has to see if we’re in network.
  • Do you accept Medicaid?
  • Yes, but a prior authorization must be obtained before we can set up delivery. This can take up to 30 days to receive, unless the beneficiary is being discharged from the hospital.
  • Do you accept Private Insurance Plans?
  • Most are accepted. However, insurance plans vary per beneficiary so we will have to verify their benefits before we can set up any orders. We are not in network for United Healthcare, Aetna, Humana, etc.
  • How do I contact you with any more questions?
  • We have qualified support personnel who can answer any insurance verification questions, weekdays from 7:00 AM to 5:00 PM, CST (Central Standard Time). Call us at 1-888-233-7677 or send an email to medicare@advacaresystems.com
Frequently Asked Questions
Frequently Asked Medicare Questions
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The global hospital beds market was valued at $5,239.1 million in 2014, and it is expected to grow with a CAGR of 4.5% during the period 2015 - 2020. The global market is increasing, due to growing geriatric population and increasing healthcare expenditure. In addition, the lifestyle changes are leading to chronic illness, due to the increased usage of caffeine, tobacco and alcohol. This has generated the demand for hospitalization thus, encouraging the growth of the global market.

Based on types, the general beds market segment is expected to witness fastest growth during the forecast period. Among the hospital beds by treatment segment, acute care beds had the largest market size in the global market during 2014; however the critical care beds segment is expected to witness fastest growth, with 5.0% CAGR during the period 2015 - 2020.

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Advacare Systems has a presence across a range of social media channels, including Twitter, Instagram, Facebook, YouTube and LinkedIn

Whether your inquiry is regarding a specific product, service or medical coverage, our customer service staff is trained to answer any questions you may have throughout the entire process of ordering and receiving your medical equipment. We are available to assist you 24 hours, 365 days of the year.

Q: What are your hours of operation?
A: AdvaCare Systems is available 24 hours a day, seven days a week- including all holidays.

Q: How quickly can you deliver?
A: Our goal is within 4 hours.

TJC Accredited since 1999

The Joint Commission accredits and certifies nearly 21,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.