Support Surfaces
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PLEXUS 2200/2500
 MATTRESS IS DEFLATING 1. The unit power button must be set to the on position. 2. Unplug the mattress to reset. 3. Check the power cord to assure it is attached to the pump. 4. Check the soft-firm setting. Try increasing the firmness if the mattress is too soft. 5. If the patient has been using the mattress for over a month the filter may be dirty and needs to be cleaned. The filter is located on the back of the unit (on top or next to the air tube connection). Remove the filter and wash with warm water. *THE FILTER MUST BE DRY BEFORE PUTTING IT BACK INTO THE MACHINE. 6. Lift the top sheet of the mattress, and check the manifold to make sure that it is not twisted.
 MATTRESS IS DEFLATING 1. Unit power button should be set to the on position. 2. Check the tube set that runs from the unit to the mattress. Make sure the connection clip is securely fastened at both ends. The connection clip should be locked in position, and should not move. If the tube is loose, a gentle push should lock it into place; you will hear a clicking sound. 3. Check the Transport/Normal dial on the mattress itself. This dial should always be set to NORMAL. If it is set on transport, the alternating pressure function will cease and it will only stay inflated for about 13 hours. The air will slowly leak out during this time and will not re-inflate until it is set to normal. 4. Unzip the mattress and check the inner tubing near the CPR. If it is unplugged, reconnect the tubing.  ALARM IS SOUNDING, BUT MATTRESS IS FULLY INFLATED 1. Check the tubing for kinks and be sure nothing is resting on the tubing.
    If the problem persists please contact us. |
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