Deana just wanted to take a moment to express how impressed her family was with the setup of services done by your technician. He was absolutely kind, caring, and professional! He took the time to answer all their questions and ensured that they understood how everything worked. This gentleman truly deserves recognition for his outstanding customer service! 5 star service! ~ Deana (family)

The patient’s daughter was very appreciative of your technician and says he was very caring throughout the whole process during deliveries and pickup. They included him in the obituary in the [local newspaper] and they want to make sure he is aware of this and that he has made a big impact on the family’s life! ~ Jada (customer)

I wanted to send an email to let you know how much I appreciated the help that your customer care representative provided today for an emergency situation. She was calm, empathetic, and able to problem solve. Over the 8 years that I have worked for this hospice, she is one of the greatest customer services reps I have had the pleasure of working alongside. ~ Megan (customer)

I just got a call from one of our caregivers who asked me to notify you about your delivery driver, who went way above and beyond while showing her how to use equipment and how it works. She’s a tough one to please so, it must have been pretty great. Give him a great big thanks from us please!! ~ Darcy (customer)

I would like to commend your operations team for consistently going above and beyond for our patients. Your prompt response times and exceptional customer service have made a significant impact and represent a noticeable improvement compared to our previous provider. We truly appreciate the difference your dedication and professionalism make in the care we are able to provide. ~ Kelly S (customer)

Technician did an outstanding job helping to coordinate a STAT delivery to the home and had it completed within an hour. He proactively suggested delivering larger tanks to ensure the patient’s safety in case of a power outage. His approach was thoughtful, efficient, and compassionate, as if he was caring for his own family. He was very friendly and a true pleasure to work with. Clearly skilled and dedicated in his role. ~ Marilyn (customer)

Every single day we have the chance to make a good impact on the community around us, and you have two that caught my attention! Your technician was absolutely kind to me and explained things for a patient in Watertown. One might say, “he was doing his job how he was taught to do it,” but I would interject that he did his job with graciousness and respect for both our patient and myself. Keep him around, the world needs more like him! ~ Sarah (customer)

I want to give huge kudos to AdvaCare for the exceptional service we received this weekend with last-minute DME deliveries.We had several new referrals that required DME delivery to arrange transportation home, and the delivery team was spot on. These orders were fulfilled instantly, and they even responded to a new admit at 9pm with an urgent status change, delivering oxygen within about 45 minutes. ~ Kelly G (customer)